Refund Policy

At APT Technosoft, we strive to deliver high-quality IT solutions and services to meet our clients' expectations. However, if you are not satisfied with our services, we offer a refund policy under specific conditions. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

We offer refunds under the following circumstances:

• Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeline due to reasons within our control.
• Technical Issues: If the service delivered has major technical flaws that cannot be resolved within a reasonable time.
• Duplicate Payment: If you have been charged twice for the same service due to a technical error, we will process a refund for the duplicate transaction.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of Mind: If you no longer require the service after it has been initiated.
• Project Completion: Once a project has been completed and delivered as per the agreed scope.
• Third-Party Issues: Delays or issues caused by third-party services, APIs, or platforms beyond our control.
• Client Non-Cooperation: If a project is delayed due to a lack of required inputs, approvals, or communication from the client.

3. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Email us at support@apttechnosoft.in with your order details, reason for the refund, and supporting documents.
2. Review Process: Our team will review your request and respond within 7-10 business days.
3. Approval & Refund Processing: If approved, refunds will be processed within 5-10 business days to the original payment method.

4. Modifications to the Refund Policy

APT Technosoft reserves the right to modify this refund policy at any time without prior notice. Please check this page periodically for updates.

For any questions or concerns, feel free to contact us at hr@apttechnosoft.in.

Last Updated: 28/12/2025